GENERAL INFO
Pricing & GST Information
All prices displayed on our website are inclusive of GST. The final amount at checkout reflects the total cost, with no additional tax charges. If you have any questions regarding pricing, please feel free to contact us.
Shipping Information
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🇦🇺 Australia:
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Free shipping over $99 under $99 will be calculated at checkout.
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Shipping Time: Typically, 2–10 business days depending on your location.
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Tracking & Support
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Once your order ships, you will receive a tracking number to monitor your package.
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If you experience delays beyond the estimated timeframe, please contact your local postal service or customs office first.
We appreciate your understanding and support! If you have any questions about shipping, feel free to reach out. 😊
PAYMENT METHODS
- Credit / Debit Cards
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Why are FAQs important for Hello Crochet?FAQs are essential for Hello Crochet as they help our customers find quick answers to common questions about our handcrafted crochet products, shipping policies, and return policies, enhancing their overall shopping experience.
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What is the purpose of the FAQ section on Hello Crochet?The FAQ section on Hello Crochet is designed to quickly answer common questions about our products, such as "What materials are used?", "Where are the products made?", and "What is the return policy?".
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How can I track my Hello Crochet order?Once your Hello Crochet order is shipped, you will receive a tracking number via email. You can use this tracking number on our website to track the status of your delivery.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new FAQ on Hello Crochet?To add a new FAQ on Hello Crochet, follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title on Hello Crochet?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app, go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.